How long before an order is processed?
Orders are processed within 1 – 2 business days from the time you place the order. Once your order is shipped out, you will receive a confirmation email.
Can I change my order?
Orders are processed within 1 – 2 business days. In this time, if you change your order, we will try to make the adjustment. However, if the order has already been shipped, your order cannot be changed or edited.
How can I change my shipping address for an order?
We will do our best to accommodate any changes to your order, however once your order has shipped there is nothing we can do. Please send an email to [email protected] with your order no. and we will help with your request.
How do I cancel my order?
Orders are processed within 1 – 2 business days. In this time, if you wish to cancel your order, please send us an email at [email protected]. However, if the order has already been shipped, your order cannot be cancelled.
How long does shipping take?
Orders for Canada, USA and UK are expected to ship between 2 – 5 business days. International orders are expected to ship between 7- 21 business days from the shipment date.
Please note: the above shipping dates are estimates. The actual delivery time may vary depending on the exact location, postal service, and weather conditions.
Are there any additional shipping charges on International orders?
We advise contacting your country’s customs office or tax agent for information on local importing fees that may be added to your shipment.
How do I track my order?
Tracking is only provided for Canadian Express orders and all US orders. International orders are not tracked.
What are your shipping rates?
Please enter your country, province/state and address on the cart page to determine shipping rates to your address.